01 / SERVICES
Operational Support.
You know those little problems everyone in the business has learned to work around? The ones that have been happening for so long they're practically part of the furniture? Those are usually a pretty good place to start.
WHAT I DO
What this involves.
I work directly with you to understand how your venue operates day to day, identify areas that could work better and put practical changes in place alongside you and your team.
This could involve anything from reviewing your opening and closing procedures to improving service standards or changing the way your management team works. The aim is to make sure the processes you have in place actually work for your business, rather than simply looking good on paper.
AREAS COVERED
What we can work on.
- Service standards
- Front of house operations
- Back of house processes
- Opening and closing procedures
- Staffing workflows
- Management systems
EXPERIENCE
Experience from the other side of the bar.
Nearly 20 years in hospitality has taken me from managing independent venues to overseeing multiple sites and running bars at major festivals. One thing I've learned is that there's very rarely just one way to do something properly. What works perfectly in one venue might be completely ridiculous somewhere else. Having worked in so many different environments, I've had plenty of opportunities to see what works, what doesn't and how to adapt things to suit the business and the people working in it.